(empty)

Damaged Data Manager/LOGDRAFT Data Files

If you receive a message stating that "Your data has been saved with the extension .$$$ -- call GEOSYSTEM for information" or "Your file has been saved as ..." or, you open a source folder to find that is blank or your folder name changes to "untitled", a number of possible causes and suggestions for corrections are listed below. A note: if you're loosing data when trying to save to a network drive and don't want to follow the recommendations below, the only guaranteed solution is to save your data to a local drive.

  1. The program crashed. If you started entering data into a new material source folder and the program crashed shortly after, you will see this message when you re-open the folder. Try entering your data again -- if you have the same problem, please take a moment to let us know by e-mailing support@geosystemsoftware.com.
  2. You're saving data synchronized to the cloud by a service such as OneDrive.Such services can lock files our software needs to access -- if file syncing takes a long time, our software may fail to write its data. If your project's data folder is synced using a cloud-based service, try disabling syncing of the project's parent folder.

    If you do this, make sure you have another mechanism in place for backing up your Geosystem data.
  3. You are saving to a network drive. Network file saves are not a guaranteed safe action: connectivity problems, network server issues, overly-intrusive virus scanners can all cause file loss.
  4. If you are running a virus scanner on your file server, turn off scanning of the directory where you're saving your GEOSYSTEM data files. Some scanners may try to look into files that your GEOSYSTEM package wants to modify, consequently preventing our software from getting its work done.
  5. If you're saving data to a remote file server via VPN, STOP. VPN connections are not reliable enough to be used for data entry.
  6. If you are running version 5.x of the GEOSYSTEM Data Manager, turn on file write verification (start the software, select "Options" > "Setup General Options", click on "Files" in the left-hand navigation panel, then check the "Verify all project file writes". Note that selecting this option will slow down the file write process slightly.

If these recommendations fail to correct your problems, please make sure that you saving your data to a local drive, then, if the problem continues, contact Geosystem support.